FAQs
Getting in touch
We love options and have ensured we have made them available to you. Say hello via any of the below:
Email: buoyswimlabel@gmail.com
Instagram: @buoy.swim
Website: Our contact form
About the pieces
Design & Manufacture
We design all pieces in Singapore. Our fabrics are imported from Italy and hand-sewn by our manufacturing partners in Indonesia. Every piece is quality checked extensively at every stage of the process so we guarantee you the best.
Padding
We want you to feel comfortable in your buoy suit. Every piece comes with removable padding so you have options.
No hang tags on 1 piece suits?
We pride ourselves in being and remaining as sustainable where we can. As a result, we have excluded hang tags from our 1 piece suits to avoid creating more waste. You'll notice that we've included ECO hygienic labels on every suit. It's important to keep these intact if you're thinking of processing a return.
Hang tags will be allocated to Bikini tops to facilitate return verification.
Measurements
We will ensure all measurements of each piece are on their product pages and also have a size guide for reference. If you need help figuring out your size, please contact us and we will do our best to find the perfect one for you.
Out of stock
We are a slow fashion brand and so there may be a chance that your favourite item runs out of stock. However, we aim to ensure best-selling styles receive new stocks as we balance that with our belief in zero-waste manufacturing.
The best way to stay up to date is to sign up to notifications via our newsletter. This way you will receive latest updates and always get first hand dibs x
Why do little girl pieces come without a heat-stamp logo?
Heat stamping ink can be harmful for children's skin and so we have chosen the safer option of not having our logo on our little girl pieces. Each little girl piece will still come with it's own Buoy.swim bag.
My order
Can I amend my order?
Please contact us via any of the above contact options if you'd like to change your order. We will do our best to assist you.
Unfortunately, once the shipment has been shipped out, we will not be able to do anything other than treat it as an exchange.
What packaging will my order come in?
We receive our products in biodegradable tapioca bags from our manufacturing partners before repackaging them for you.
Your items are all packed into compostable mailers before being shipped to you and come wrapped in FSC certified, acid-free tissue paper and stickers that have been printed with soy-based inks. While soy-based inks take longer to dry, they do not leave behind petroleum based products when decomposing.
Payments
We accept payments by Visa, Mastercard, Amex, Paypal, Apple Pay and Google Pay.
We also provide the option to checkout via Paypal.